COVID-19 Coronavirus prevention

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Face coverings are mandatory for all public transit users age 12 and over.

See the section "Face covering" below for more details.

We are ready for your return

Planning on taking the bus and métro soon? You’ll find that we’ve adapted to our new reality.

Rest assured that we’re following the recommendations of public health authorities to make your trip is as safe as possible. We’re also counting on you to do your part by taking a few simple actions that will make trips pleasant for everyone.

Here are some tips for your bus, métro and paratransit trips.

If you think you have Covid-19, please stay home.

Useful bus and métro tips

Wear a face covering

Since July 13, face coverings have been mandatory for all public transit users. They must be worn for the entire duration of your trip, including inside métro stations.

Purchase your fares in advance

Avoid line-ups with other transit users and purchase your fare before you reach the station. You can go to a retailer where STM transit fares are sold.

Check bus schedules ahead of time

When planning your trip, view the real-time schedule and check where your bus is on the map. This way, you’ll know how much time you have before your bus arrives at your stop.

Adopt new habits

If you can, avoid the crowds by travelling during off-peak periods. Weather permitting, why not travel part way on foot, by bike or by Bixi?

Always have hand sanitizer and a spare face covering on hand. We also recommend that you avoid eating and drinking while on public transit.

Practise good hand hygiene and cough etiquette

  • Cover your mouth and nose with a tissue when you cough or sneeze. Throw out the tissue and wash your hands well.
  • If you do not have a tissue, cough or sneeze into your bent elbow or the upper part of your arm.
  • Wash your hands regularly with soap and water for at least 20 seconds or use hand sanitizer.
  • Our public health authority says that the current solution is for everyone to follow proper hygiene measures.

If you think you have Covid-19, please stay home.

Find out about our customer service schedules

Some of our services have been modified and schedules may have changed.

Did you know that we have greatly increased the cleaning frequency across our network?

We have increased the cleaning frequency of the most used surfaces.

  • Métro stations: handrails, fare vending machines and elevators
  • Métro cars: grab rails and poles
  • Buses: poles, straps and handles
  • Hand sanitizer dispensers have been installed in all métro stations.
  • Electrostatic sprayers, expected at the end of July,  wich allows facilities to be desinfected at a faster rate.

Bus network

New equipment on buses

Over the past few weeks, our buses have been equipped with protective screens and signage to allow bus drivers to keep a two-metre distance from customers and prevent the spread of COVID-19. By August 10, all buses at all bus garages will have received these updates, meaning that all buses in our network will once again begin front-door boarding and fare validation (or cash payment).

 

Your new bus routine

Enter at the front

Stay behind the black and yellow line

Validate your fare

Exit at the back

To which bus garage is my bus line connected?

Buses have received these updates by bus garage. On August 10, all buses in the network will return to front-door boarding.

Back to normal fare collection and cash payments for Transport adapté and the 212 Sainte-Anne minibus line.

23 bus lines are connected to Frontenac bus garage:

10 - De Lorimier

15 - Sainte-Catherine

22 - Notre-Dame

24 - Sherbrooke

29 - Rachel

34 - Sainte-Catherine

74 - Bridge

75 - De la Commune

85 - Hochelaga

94 - D'Iberville

125 - Ontario

131 - De l'Assomption

136 - Viau

150 - René-Lévesque

168 - Cité-du-Havre

178 - Pointe-Nord / Île-des-Soeurs

185 - Sherbrooke

357 - Saint-Michel

358 - Sainte-Catherine

715 - Vieux-Montréal

767 - La Ronde / La Plage

769 - La Ronde

777 - Le Casino

18 bus lines are connected to Saint-Denis bus garage:

13 - Christophe-Colomb

18 - Beaubien

30 - Saint-Denis / Saint-Hubert

31 - Saint-Denis

46 - Casgrain

55 - Saint-Laurent

66 - The Boulevard

92 - Jean-Talon Ouest

95 - Bélanger

99 - Villeray

129 - Côte-Sainte-Catherine

144 - Avenue des Pins

161 - Van Horne

179 - De l'Acadie

361 - Saint-Denis

363 - Boulevard Saint-Laurent

370 - Rosemont

445 - Express Papineau

12 bus lines are connected to Mont-Royal bus garage:

11 - Parc-du-Mont-Royal / Ridgewood

14 - Atateken

25 - Angus

27 - Boulevard Saint-Joseph

47 - Masson

51 - Édouard-Montpetit

97 - Mont-Royal

359 - Papineau

368 - Avenue-du-Mont-Royal

410 - Express Notre-Dame

427 - Express Saint-Joseph

430 - Express Pointe-aux-Trembles

22 bus lines are connected to Legendre bus garage:

19 - Chabanel / Marché-Central

41 - Quartier Saint-Michel / Ahuntsic

45 - Papineau

52 - de Liège

54 - Charland / Chabanel

56 - Saint-Hubert

67 - Saint-Michel

69 - Gouin

121 - Sauvé / Côte-Vertu

135 - De l'Esplanade

139 - Pie-IX

140 - Fleury

146 - Christophe-Colomb / Meilleur

180 - De Salaberry

193 - Jarry

197 - Rosemont

365 - Avenue du Parc

439 - Express Pie-IX

440 - Express Charleroi

460 - Express Métropolitaine

467 - Express Saint-Michel

469 - Express Henri-Bourassa

27 bus lines are connected to Stinson bus garage:

16 - Graham

80 - Avenue du Parc

93 - Jean-Talon

100 - Crémazie

103 - Monkland

105 - Sherbrooke

115 - Paré

119 - Rockland

124 - Victoria

128 - Ville-Saint-Laurent

160 - Barclay

162 - Westminster

165 - Côte-des-Neiges

166 - Queen-Mary

171 - Henri-Bourassa

175 - Griffith / Saint-François

213 - Parc-Industriel-Saint-Laurent

369 - Côte-des-Neiges

371 - Décarie

380 - Henri-Bourassa

465 - Express Côte-des-Neiges

470 - Express Pierrefonds

480 - Express du Parc

485 - Express Antoine-Faucon

711 - Parc-du-Mont-Royal / Oratoire

919 - Trainbus Acadie / Mont-Royal / Namur

968 - Trainbus Roxboro / Côte-Vertu

41 bus lines are connected to Lasalle bus garage:

12 - Île-des-Soeurs

21 - Place du Commerce

35 - Griffintown

36 - Monk

37 - Jolicoeur

57 - Pointe-Saint-Charles

58 - Wellington

61 - Wellington

63 - Girouard

71 - Du Centre

77 - Station Lionel-Groulx / CUSM

78 - Laurendeau

90 - Saint-Jacques

101 - Saint-Patrick

102 - Somerled

104 - Cavendish

106 - Newman

107 - Verdun

108 - Bannantyne

109 - Boulevard Shevchenko

110 - Centrale

112 - Airlie

113 - Lapierre

116 - Lafleur / Norman

123 - Dollard

138 - Notre-Dame-de-Grâce

191 - Broadway / Provost

195 - Sherbrooke / Notre-Dame

211 - Bord-du-Lac

350 - Verdun / LaSalle

354 - Sainte-Anne-de-Bellevue / Centre-ville

356 - Lachine / YUL Aéroport Montréal-Trudeau / Des Sources

360 - Avenue des Pins

405 - Express Bord-du-Lac

406 - Express Newman

411 - Express Lionel-Groulx

420 - Express Notre-Dame-de-Grâce

425 - Express Anse-à-l'Orme

491 - Express Lachine

495 - Express Lachine / LaSalle

496 - Express Victoria

42 bus lines are connected to Saint-Laurent bus garage:

17 - Décarie

64 - Grenet

68 - Pierrefonds

70 - Bois-Franc

72 - Alfred-Nobel

73 - Dalton

76 - McArthur

117 - O'Brien

126 - Polyvalente Émile-Legauld

164 - Dudemaine

170 - Keller

174 - Côte-Vertu-Ouest

177 - Thimens

196 - Parc-Industriel-Lachine

200 - Sainte-Anne-de-Bellevue

201 - Saint-Charles / Saint-Jean

202 - Dawson

203 - Carson

204 - Cardinal

205 - Gouin

206 - Roger-Pilon

207 - Jacques-Bizard

208 - Brunswick

209 - Des Sources

215 - Henri-Bourassa

216 - Transcanadienne

217 - Anse-à-l'Orme

218 - Antoine-Faucon

219 - Chemin-Sainte-Marie

220 - Kieran

225 - Hymus

376 - Pierrefonds / Centre-ville

378 - Sauvé / YUL Aéroport Montréal-Trudeau

382 - Pierrefonds / Saint-Charles

401 - Express Saint-Charles

407 - Express Île-Bizard

409 - Express Des Sources

419 - Express John Abbott

468 - Express Pierrefonds / Gouin

475 - Express Dollard-des-Ormeaux

747 - YUL Aéroport Montréal-Trudeau / Centre-ville

964 - Trainbus Bois-Franc / Côte-Vertu

31 bus lines are connected to Anjou bus garage:

26 - Mercier-Est

28 - Honoré-Beaugrand

32 - Lacordaire

33 - Langelier

39 - Des Grandes-Prairies

40 - Henri-Bourassa-Est

43 - Monselet

44 - Armand-Bombardier

48 - Perras

49 - Maurice-Duplessis

81 - Saint-Jean-Baptiste

86 - Pointe-aux-Trembles

141 - Jean-Talon-Est

183 - Gouin-Est

186 - Sherbrooke-Est

187 - René-Lévesque

188 - Couture

189 - Notre-Dame

192 - Robert

353 - Lacordaire / Maurice-Duplessis

355 - Pie-IX

362 - Hochelaga / Notre-Dame

364 - Sherbrooke / Joseph-Renaud

372 - Jean-Talon

428 - Express Parcs industriels de l'Est

432 - Express Lacordaire

444 - Express Marie-Victorin

448 - Express Maurice-Duplessis

449 - Express Rivière-des-Prairies

486 - Express Sherbrooke

487 - Express Bout-de-l'Île

Increased cleaning frequency

As is the case across our network, we have increased the cleaning frequency of the most used surfaces. On buses, this means poles, straps and handles.

Measures for maintaining distance between people

We’re working with a partner to develop a tool that will allow you to be better informed about the level of crowding aboard buses. Watch this page for more details.

Check bus schedules ahead of time

When planning your trip, view the real-time schedule and check where your bus is on the map. This way, you’ll know how much time you have before your bus arrives at your stop.

Universal accessibility

See more details about accessibility at the STM.

Learn more about City of Montréal initiatives, such as sidewalk widening and other configurations, and their impact on bus trips.

If you think you have Covid-19, please stay home

Métro

New measures to adapt to the situation

Several initiatives have been taken to adapt the métro environment.

Installation of hand sanitizer dispensers

You’ll find hand sanitizer dispensers in all métro stations.

Increased cleaning frequency

As is the case across our network, we have increased the cleaning frequency of the most used surfaces.

  • Métro stations: handrails, fare vending machines and elevators
  • Métro cars: grab rails and poles

Purchasing fares

Since July 13, you can buy transit fares with cash or a debit/credit card at fare vending machines.

Transit fares will also be available at one of our 16 Espaces clients, where you will be able to pay with a debit/credit card or contactless payment. There will be no transactions at fare booths.

Want to purchase your transit fare in advance? Buy it at a retail outlet.

Debit/credit contactless payment at fare booths

We are pushing our deployment of debit/credit contactless payment in métro station fare booths so that during the month of August, this payment option will become available in seven stations. It will then be deployed progressively in the rest of our stations.

A new customer experience in stations

Layout adjustments have been made to facilitate physical distancing in stations, particularly in areas where lines tend to form.

Over the course of the summer, other signage will also be installed on platforms in priority stations, beginning with Montmorency, which will serve as a trial. Floor stickers aiming to minimize customers crossing paths will be applied over the summer in about ten priority stations.

Physical distancing

When waiting for the métro, spread out across the platform to maintain a physical distance of two metres between yourself and other users. Also spread out inside the métro cars.

FAQ

We have deployed a plan together with the SPVM (Montréal police department), and inspectors from our Transit Security and Enforcement department have been assigned to the stations where the situation is the most noticeable. In January 2020, to support our inspectors, we launched a pilot project involving the assignment of a psychosocial resource person from the Société de développement social Ville-Marie to the evening patrol in the métro network (from 2:30 to 10:30 p.m.). Since the end of March, two additional resource people have been added to patrols, Monday to Friday from 9:30 a.m. to 4:00 p.m. These resource people are all accompagnied by a pair of our inspectors.

Check the list of clinics providing testing with or without an appointment and the calendar for mobile clinics.

Metro

For the week of August 3rd, our observations indicate that the percentage of wearing face covering averaged 97%.

Buses

For the week of August 3rd, our observations tell us that the percentage of wearing face covering averaged 98%.

For each case involving an employee infected with COVID19, the STM follows Public Health guidelines and proceeds as follows:

  • The employee is sent home to self-isolate.
  • Disinfection of workplaces, including, bus, ticket counter or train
  • Investigation to identify the people who were in contact.

As of August 10, 2020, 3 employees are still at home infected with COVID19.

Since the beginning of the pandemic on March 12, 142 employees have been infected with COVID-19. Of these, 139 have recovered and are now back to work.

Job Number of cases Number of employees back to work
Consultants
1
1
Operational managers
2
2
Drivers
81
79
Divisional clerks
1
1
Foremen
2
2
Managers
3
3
Inspectors
4
4
Maintenance employees
36
36
Administration, IT and prof. employees
10
10
Unionized professionals
2
1
Total
142
139

Face covering

Mandatory face coverings

Wearing a face covering has been mandatory on all public transit since July 13. They must be worn on buses and as soon as you enter métro stations and kept on for the entire duration of your trip.

A face covering is defined as "a tightly fitting mask or piece of fabric that covers the nose and mouth".

Visors are not considered face coverings.

Our approach

We are promoting mandatory face coverings through awareness and education. We believe that if we all do our part and follow public health recommendations, then together, we can avoid a second wave of infections.

Your cooperation is essential

This approach is already working. Our latest statistics showed that face coverings are being worn by 97% of people in our métro network and 99% of people in our bus network.

Thank you for your cooperation!

Distributions

The second round of face covering distributions in the bus and métro networks has ended. Another will take place in the next few weeks in the bus network. Stay tuned for more information.

Additionally, some of our service points have face coverings on hand to give to customers as needed (while supplies last). These service points are métro station fare booths, Espaces clients and the lost and found desk at Berri-UQAM.

Protective measures for our employees

Our employees working on the ground and in contact with customers are wearing procedural masks, as it is difficult for them to maintain physical distancing.

Since bus drivers, métro operators and station agents will remain behind protective screens, additional protection is not necessary for them.

Texte important

Masks vs. face coverings

Procedural masks (or surgical masks) are the kind worn by healthcare workers. Our employees are wearing them because they are in constant contact with customers. Face coverings are appropriate protection for customers, as you spend only a limited amount of time in transit networks while making trips.

If you use a disposable mask or face covering, always discard it in a closed trash can after use.

Buying local

Looking for a local shop to get face coverings? Le panier bleu wil make it easy for you to find some.

Also, we will soon distribute reusable face coverings to our clients. Stay tuned.

How to make and how to wear a face covering ?

Learn how to make your own face covering out of household materials and also how to wear it properly. Here are two videos:

Consult the accessibility page for more info on the external medias.

See How to make a face covering on YouTube

Consult the accessibility page for more info on the external medias.

See How to use a face covering on YouTube

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