COVID-19 Coronavirus prevention

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A curfew is in effect from 8 p.m. to 5 a.m.
Our services are maintained for essential travels during this period.

Board with confidence

Planning on taking the bus and métro soon? You’ll find that we’ve adapted to our new reality.

Rest assured that we’re following the recommendations of public health authorities to make your trip is as safe as possible. We have also adhered to a program implemented by the American Public Transportation Association (APTA) that allows some 200 North American transit agencies to pledge to continue to improve the safety of their facilities. 

We’re also counting on you to do your part by taking a few simple actions that will make trips pleasant for everyone.

Here are some tips for your bus, métro and paratransit trips.

If you think you have COVID-19, please stay home.

Useful bus and métro tips

Wear a face covering and keep smiling!

Face coverings are mandatory on public transit for everyone age 10 and up. They must be worn for the entire duration of your trip, whether by bus or métro. Face coverings must also be worn at all times inside métro stations and bus terminals.

Purchase your fares in advance

With 400 points of sale, it's easy to avoid queues. You can go to a retailer where STM transit fares are sold.

You can also purchase your transit fare card from home with the OPUS en ligne card reader.

Check bus schedules ahead of time

When planning your trip, view the real-time schedule and check where your bus is on the map. This way, you’ll know how much time you have before your bus arrives at your stop.

Develop new habits

  • Cough and sneeze into your elbow.
  • Wash your hands regularly with soap and water for at least 20 seconds or use hand sanitizer.
  • Always have hand sanitizer and a spare face covering on hand.
  • We also recommend that you avoid eating and drinking while on public transit.

With more frequent cleaning, it's twice as reassuring.

We have increased the cleaning frequency of the most used surfaces.

  • Métro stations: handrails, fare vending machines and elevators
  • Métro cars: grab rails and poles
  • Buses: poles, straps and handles
  • Hand sanitizer dispensers have been installed in all métro stations.
  • Electrostatic sprayers which allows facilities to be desinfected at a faster rate.

Take care of your health
 

Feeling blah? Finding it hard to look on the bright side?
Get help seeing the silver lining with professional advice from our mental health experts.

Here are some videos and clips we’ve shared with our employees.

Now, we’re pleased to share them with you. Because we can’t wait to see you again—face to face!

View videos of advices


With our revamped buses, we adjust to the new reality



Our buses have been equipped with protective screens and signage to allow bus drivers to keep a two-metre distance from customers and prevent the spread of COVID-19.

Your new bus routine

Enter at the front

Stay behind the black and yellow line

Validate your fare

Exit at the back

 

Increased cleaning frequency

As is the case across our network, we have increased the cleaning frequency of the most used surfaces. On buses, this means poles, straps and handles.

Measures for maintaining distance between people

We have developed a tool that allows you to be better informed about the level of crowding aboard buses. More details here.

Check bus schedules ahead of time

When planning your trip, view the real-time schedule and check where your bus is on the map. This way, you’ll know how much time you have before your bus arrives at your stop.

Universal accessibility

Despite the new safety measures, customers with functional limitations are still welcome to exit at the front. See more details about accessibility at the STM.

If you think you have COVID-19, please stay home


With our revamped stations, we adjust to the new reality

Several initiatives have been taken to adapt the métro environment.

Hand sanitizer dispensers

Hand sanitizer dispensers have been installed in all métro stations.

Increased cleaning frequency

As is the case across our network, we have increased the cleaning frequency of the most used surfaces.

  • Métro stations: handrails, fare vending machines and elevators
  • Métro cars: grab rails and poles
 

Debit/credit contactless payment at fare booths

Debit/Credit contactless payment is available in all stations.

A new customer experience in stations

Layout adjustments have been made to facilitate physical distancing in stations, particularly in areas where lines tend to form and on some staircases.

Floor stickers will also be implemented gradually on the platforms at ten priority stations: Angrigon, Berri-UQAM, Côte-Vertu, Henri-Bourassa, Honoré-Beaugrand, Jean-Talon, Longueuil—Université-de-Sherbrooke, McGill, Montmorency and Saint-Michel. This signage is intended to minimize people passing one another and facilitate customer flow on station platforms.

Physical distancing measures

You can now check real-time occupancy levels of Azur trains (Orange line only). Full details here.

Also, please try to spread out across the métro platform or train to maintain a physical distance of two metres between yourself and others.

FAQ

View the list of places to get vaccinated in Montréal.

Our inspectors are present in the métro and on buses to let people know that wearing a face covering is mandatory. However, due to the size of our network, it is impossible to intervene in every instance of non-compliance.

Our employees who are regularly in contact with customers are wearing procedural masks, as it is difficult for them to maintain physical distancing.

Since April 12, bus drivers have also been instructed to wear procedural masks while at the wheel. This is an extra precautionary measure that was requested by the CNESST, in addition to the changes we have already made to the layout of our buses.

For now, this new guideline does not apply to métro operators or station agents working alone in fare booths, as their work environments are considered to be enclosed spaces.

We have deployed a plan together with the SPVM (Montréal police department), and inspectors from our Transit Security and Enforcement department have been assigned to the stations where the situation is the most noticeable. In January 2020, to support our inspectors, we launched a pilot project involving the assignment of a psychosocial resource person from the Société de développement social Ville-Marie to the evening patrol in the métro network (from 2:30 to 10:30 p.m.). Since the end of March, two additional resource people have been added to patrols, Monday to Friday from 9:30 a.m. to 4:00 p.m. These resource people are all accompagnied by a pair of our inspectors.

Métro

For the month of March 2021, our observations indicate that the percentage of clients wearing a face covering was on average over 99%.

Buses

For the month of March 2021, our observations tell us that the percentage of clients wearing a face covering was on average over 99%.

For each case involving an employee infected with COVID-19, the STM follows Public Health guidelines and proceeds as follows:

  • The employee is sent home to self-isolate.
  • Disinfection of workplaces, including, bus, ticket counter or train.
  • Investigation to identify the people who were in contact.

As of April 10, 2021, 22 employees are still at home infected with COVID-19.

Since the beginning of the pandemic on March 12, 2020, 604 employees have been infected with COVID-19. Of these, 582 have recovered and are now back to work.

The STM has 11,000 employees in more than a hundred locations: in the heart of the 68 métro stations, on board trains, TA minibuses, regular network buses and in several offices on the island of Montreal.

Job Number of cases Number of employees back to work
Consultants
1
1
Operational managers
16
16
Drivers
277
270
Métro operators
27
27
Station agents
29
27
Bus parking aid
1
1
Divisional clerks
9
9
Foremen
14
11
Managers
11
11
Inspectors
11
11
Maintenance employees
153
145
Administration, IT and prof. employees
35
34
Unionized professionals
17
17
Non unionized professionals
3
3
Total

604

582


Behind the face covering, we keep smiling!

Now mandatory

Face coverings are mandatory on public transit for everyone age 10 and up. They must be worn for the entire duration of your trip, whether by bus or métro. Face coverings must also be worn at all times inside métro stations and bus terminals.

Wear it right

For it to be effective, a face covering must cover the nose and mouth. Please wear it for the whole trip.

Visors are not considered face coverings.

Our approach

We are promoting mandatory face coverings through awareness and education.

Your cooperation is essential

Our work is paying off! Our statistics show that 99% of customers are wearing face coverings on the bus and métro. Thank you for your cooperation!

Distribution

Reusable face coverings distribution is now completed. Some of our service points have face coverings on hand to give to customers as needed (while supplies last). These service points are métro station fare booths, Espaces clients and the lost and found desk at Berri-UQAM.

Protective measures for our employees

Our employees who are regularly in contact with customers are wearing procedural masks, as it is difficult for them to maintain physical distancing.

Since April 12, bus drivers have also been instructed to wear procedural masks while at the wheel. This is an extra precautionary measure that was requested by the CNESST, in addition to the changes we have already made to the layout of our buses.

For now, this new guideline does not apply to métro operators or station agents working alone in fare booths, as their work environments are considered to be enclosed spaces.

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Masks vs. face coverings

Procedural masks (or surgical masks) are the kind worn by healthcare workers. Our employees are wearing them because they are in constant contact with customers. Face coverings are appropriate protection for customers, as you spend only a limited amount of time in transit networks while making trips.

If you use a disposable mask or face covering, always discard it in a closed trash can after use.

Buying local

Looking for a local shop to get face coverings? Le panier bleu wil make it easy for you to find some.

Also, we will soon distribute reusable face coverings to our clients. Stay tuned.

How to make and how to wear a face covering?

Learn how to make your own face covering out of household materials and also how to wear it properly. Here are two videos:

Consult the accessibility page for more info on the external medias.

See How to make a face covering on YouTube

Consult the accessibility page for more info on the external medias.

See How to use a face covering on YouTube

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