COVID-19 Coronavirus prevention

Board with confidence

Planning on taking the bus and métro soon? You’ll find that we’ve adapted to our new reality.

Rest assured that we’re following the recommendations of public health authorities to make your trip is as safe as possible. We have also adhered to a program implemented by the American Public Transportation Association (APTA) that allows some 200 North American transit agencies to pledge to continue to improve the safety of their facilities. 

We’re also counting on you to do your part by taking a few simple actions that will make trips pleasant for everyone.

Here are some tips for your bus, métro and paratransit trips.

If you think you have COVID-19, please stay home.

Useful bus and métro tips

Wear a face covering and keep smiling!

Face coverings are mandatory on public transit for everyone age 10 and up. They must be worn for the entire duration of your trip, whether by bus or métro. Face coverings must also be worn at all times inside métro stations and bus terminals.

Purchase your fares in advance

With 400 points of sale, it's easy to avoid queues. You can go to a retailer where STM transit fares are sold.

Check bus schedules ahead of time

When planning your trip, view the real-time schedule and check where your bus is on the map. This way, you’ll know how much time you have before your bus arrives at your stop.

Adopt new habits

If you can, avoid the crowds by travelling during off-peak periods. Weather permitting, why not travel part way on foot, by bike or by Bixi?

Always have hand sanitizer and a spare face covering on hand. We also recommend that you avoid eating and drinking while on public transit.

Practise good hand hygiene and cough etiquette

  • Cover your mouth and nose with a tissue when you cough or sneeze. Throw out the tissue and wash your hands well.
  • If you do not have a tissue, cough or sneeze into your bent elbow or the upper part of your arm.
  • Wash your hands regularly with soap and water for at least 20 seconds or use hand sanitizer.
  • Our public health authority says that the current solution is for everyone to follow proper hygiene measures.

Find out about our customer service schedules

Some of our services have been modified and schedules may have changed.

Did you know that we have greatly increased the cleaning frequency across our network?

We have increased the cleaning frequency of the most used surfaces.

  • Métro stations: handrails, fare vending machines and elevators
  • Métro cars: grab rails and poles
  • Buses: poles, straps and handles
  • Hand sanitizer dispensers have been installed in all métro stations.
  • Electrostatic sprayers, expected at the end of July, which allows facilities to be desinfected at a faster rate.

With more frequent cleaning, it's twice as reassuring.


With our revamped buses, we adjust to the new reality



Our buses have been equipped with protective screens and signage to allow bus drivers to keep a two-metre distance from customers and prevent the spread of COVID-19.

Your new bus routine

Enter at the front

Stay behind the black and yellow line

Validate your fare

Exit at the back

 

Increased cleaning frequency

As is the case across our network, we have increased the cleaning frequency of the most used surfaces. On buses, this means poles, straps and handles.

Measures for maintaining distance between people

We have developed a tool that allows you to be better informed about the level of crowding aboard buses. More details here.

Check bus schedules ahead of time

When planning your trip, view the real-time schedule and check where your bus is on the map. This way, you’ll know how much time you have before your bus arrives at your stop.

Universal accessibility

See more details about accessibility at the STM.

If you think you have COVID-19, please stay home


With our revamped stations, we adjust to the new reality

Several initiatives have been taken to adapt the métro environment.

Installation of hand sanitizer dispensers

With our 300 hand sanitizer dispensers, we can never be too careful. Dispensers are available in all stations.

Increased cleaning frequency

As is the case across our network, we have increased the cleaning frequency of the most used surfaces.

  • Métro stations: handrails, fare vending machines and elevators
  • Métro cars: grab rails and poles

Purchasing fares

You can buy transit fares with cash or a debit/credit card at fare vending machines and at one of our 16 Espaces clients.

Cash payments can be made again in all stations.

Want to purchase your transit fare in advance? Buy it at a retail outlet.

Debit/credit contactless payment at fare booths

We are currently implementing contactless debit/credit payment at métro station fare booths. Contactless is now available at several stations and will be implemented in all stations during winter 2021.

A new customer experience in stations

Layout adjustments have been made to facilitate physical distancing in stations, particularly in areas where lines tend to form and on some staircases.

Floor stickers will also be implemented gradually on the platforms at ten priority stations: Angrigon, Berri-UQAM, Côte-Vertu, Henri-Bourassa, Honoré-Beaugrand, Jean-Talon, Longueuil—Université-de-Sherbrooke, McGill, Montmorency and Saint-Michel. This signage is intended to minimize people passing one another and facilitate customer flow on station platforms.

Physical distancing

When waiting for the métro, spread out across the platform to maintain a physical distance of two metres between yourself and other users. Also spread out inside the métro cars.

FAQ

Our inspectors are present in the métro and on buses to let people know that wearing a face covering is mandatory. However, due to the size of our network, it is impossible to intervene in every instance of non-compliance.

Our employees who are regularly in contact with customers are wearing procedural masks, as it is difficult for them to maintain physical distancing.

Bus drivers, métro operators and station agents are separated from customers by protective screens, so they do not have to wear additional protection.

We have deployed a plan together with the SPVM (Montréal police department), and inspectors from our Transit Security and Enforcement department have been assigned to the stations where the situation is the most noticeable. In January 2020, to support our inspectors, we launched a pilot project involving the assignment of a psychosocial resource person from the Société de développement social Ville-Marie to the evening patrol in the métro network (from 2:30 to 10:30 p.m.). Since the end of March, two additional resource people have been added to patrols, Monday to Friday from 9:30 a.m. to 4:00 p.m. These resource people are all accompagnied by a pair of our inspectors.

Métro

For the week of November 23, our observations indicate that the percentage of clients wearing a face covering averaged 99%.

Buses

For the week of November 23, our observations tell us that the percentage of clients wearing a face covering was on average over 99%.

For each case involving an employee infected with COVID-19, the STM follows Public Health guidelines and proceeds as follows:

  • The employee is sent home to self-isolate.
  • Disinfection of workplaces, including, bus, ticket counter or train.
  • Investigation to identify the people who were in contact.

As of November 30, 2020, 18 employees are still at home infected with COVID-19.

Since the beginning of the pandemic on March 12, 274 employees have been infected with COVID-19. Of these, 256 have recovered and are now back to work.

The STM has 11,000 employees in more than twenty locations: in the heart of the 68 métro stations, on board trains, TA minibuses, regular network buses and in several offices on the island of Montreal.

Job Number of cases Number of employees back to work
Consultants
1
1
Operational managers
4
4
Drivers
133
127
Métro operators
10
10
Station agents
8
7
Divisional clerks
6
6
Foremen
5
5
Managers
5
5
Inspectors
5
5
Maintenance employees
74
66
Administration, IT and prof. employees
13
12
Unionized professionals
9
7
Non unionized professionals
1
1
Total
274
256


Behind the face covering, we keep smiling!

Now mandatory

Face coverings are mandatory on public transit for everyone age 10 and up. They must be worn for the entire duration of your trip, whether by bus or métro. Face coverings must also be worn at all times inside métro stations and bus terminals.

Wear it right

For it to be effective, a face covering must cover the nose and mouth. Please wear it for the whole trip.

Visors are not considered face coverings.

Our approach

We are promoting mandatory face coverings through awareness and education.

Your cooperation is essential

This approach is already working. Our latest statistics showed that face coverings are being worn by 99% of people in our métro network and 99% of people in our bus network.

Thank you for your cooperation!

Distribution

Reusable face coverings distribution is now completed. Some of our service points have face coverings on hand to give to customers as needed (while supplies last). These service points are métro station fare booths, Espaces clients and the lost and found desk at Berri-UQAM.

Protective measures for our employees

Our employees working on the ground and in contact with customers are wearing procedural masks, as it is difficult for them to maintain physical distancing.

Since bus drivers, métro operators and station agents will remain behind protective screens, additional protection is not necessary for them.

Texte important

Masks vs. face coverings

Procedural masks (or surgical masks) are the kind worn by healthcare workers. Our employees are wearing them because they are in constant contact with customers. Face coverings are appropriate protection for customers, as you spend only a limited amount of time in transit networks while making trips.

If you use a disposable mask or face covering, always discard it in a closed trash can after use.

Buying local

Looking for a local shop to get face coverings? Le panier bleu wil make it easy for you to find some.

Also, we will soon distribute reusable face coverings to our clients. Stay tuned.

How to make and how to wear a face covering?

Learn how to make your own face covering out of household materials and also how to wear it properly. Here are two videos:

Consult the accessibility page for more info on the external medias.

See How to make a face covering on YouTube

Consult the accessibility page for more info on the external medias.

See How to use a face covering on YouTube

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