COVID-19 Coronavirus prevention

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As of July 13, 2020
Face coverings mandatory on public transit.

We are ready for your return

Planning on taking the bus and métro soon? You’ll find that we’ve adapted to our new reality.

Rest assured that we’re following the recommendations of public health authorities to make your trip is as safe as possible. We’re also counting on you to do your part by taking a few simple actions that will make trips pleasant for everyone.

Here are some tips for your bus, métro and paratransit trips.

If you think you have Covid-19, please stay home.

Useful bus and métro tips

Wear a face covering

It is strongly recommended that you wear a face covering on the bus and métro, where it may be difficult to maintain a physical distance of two metres from others.

Since May 25, we have given out over 245 000 face coverings to customers. The first distribution is now finished.

If you wear a face covering or disposable gloves, dispose of them in a trash can after use.

WARNING! The face covering you will receive:

  • does not protect you from COVID-19 but help protect those around you.
  • does not replace handwashing or physical distancing.
  • Must be washed before being used for the first time.

Buying local

Looking for a local shop to get face coverings? Le panier bleu wil make it easy for you to find some.

Also, we will soon distribute reusable face coverings to our clients. Stay tuned.

How to make and how to wear a face covering ?

Learn how to make your own face covering out of household materials and also how to wear it properly. Here are two videos:

Consult the accessibility page for more info on the external medias.

See How to make a face covering on YouTube

Consult the accessibility page for more info on the external medias.

See How to use a face covering on YouTube

Purchase your fares in advance

Avoid line-ups with other transit users and purchase your fare before you reach the station. You can go to a retailer where STM transit fares are sold.

Check bus schedules ahead of time

When planning your trip, view the real-time schedule and check where your bus is on the map. This way, you’ll know how much time you have before your bus arrives at your stop.

Adopt new habits

If you can, avoid the crowds by travelling during off-peak periods. Weather permitting, why not travel part way on foot, by bike or by Bixi?

Always have hand sanitizer and a spare face covering on hand. We also recommend that you avoid eating and drinking while on public transit.

Practise good hand hygiene and cough etiquette

  • Cover your mouth and nose with a tissue when you cough or sneeze. Throw out the tissue and wash your hands well.
  • If you do not have a tissue, cough or sneeze into your bent elbow or the upper part of your arm.
  • Wash your hands regularly with soap and water for at least 20 seconds or use hand sanitizer.
  • Our public health authority says that the current solution is for everyone to follow proper hygiene measures.

If you think you have Covid-19, please stay home.

Find out about our customer service schedules

Some of our services have been modified and schedules may have changed.

Did you know that we have greatly increased the cleaning frequency across our network?

We have increased the cleaning frequency of the most used surfaces.

  • Métro stations: handrails, fare vending machines and elevators
  • Métro cars: grab rails and poles
  • Buses: poles, straps and handles
  • Hand sanitizer dispensers have been installed in all métro stations.
  • Electrostatic sprayers, expected at the end of July,  wich allows facilities to be desinfected at a faster rate.

Bus network

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Beginning June 29

Back to normal fare collection and cash payments for Transport adapté and the 212 Sainte-Anne minibus line.

A better layout for our new reality

Passenger flow inside buses was reviewed to allow drivers to maintain a safe distance from passengers and reduce the risk of spreading COVID-19.

  • Customers must board by the back door.
  • Those with motor impairments can use the front door.
  • The seat behind the driver must be left vacant at all times.
  • Fares will not be validated on board; however, valid transit fares are mandatory.
  •  A separate driver area has been established. Customers must respect these boundaries.

Coming soon: new equipment on buses

Over the next few weeks, buses will be equipped with protective screens to allow bus drivers to keep a two-metre distance from customers and prevent the spread of COVID-19.

Once these buses are put into service, you will be able to board and validate your fares at the front of the bus again. We will update you with the details of these new measures soon.

Increased cleaning frequency

As is the case across our network, we have increased the cleaning frequency of the most used surfaces. On buses, this means poles, straps and handles.

Measures for maintaining distance between people

We’re working with a partner to develop a tool that will allow you to be better informed about the level of crowding aboard buses. Watch this page for more details.

Check bus schedules ahead of time

When planning your trip, view the real-time schedule and check where your bus is on the map. This way, you’ll know how much time you have before your bus arrives at your stop.

Universal accessibility

See more details about accessibility at the STM.

Learn more about City of Montréal initiatives, such as sidewalk widening and other configurations, and their impact on bus trips.

If you think you have Covid-19, please stay home

Métro

New measures to adapt to the situation

Several initiatives have been taken to adapt the métro environment.

Installation of hand sanitizer dispensers

You’ll find hand sanitizer dispensers in all métro stations.

Increased cleaning frequency

As is the case across our network, we have increased the cleaning frequency of the most used surfaces.

  • Métro stations: handrails, fare vending machines and elevators
  • Métro cars: grab rails and poles

Debit or credit card payment only

You must purchase a transit fare at an automatic fare vending machine or a reloading terminal by paying with a credit or debit card. There will be no sales at the ticket booth.

Want to purchase your transit fare in advance? Buy it at a retail outlet.

Ground markings and other measures

Red stickers have been placed on the ground in stations to indicate where you can line up to maintain an appropriate distance from other people.

Other initiatives are planned in the coming weeks to help with passenger flow in the métro.

Physical distancing

When waiting for the métro, spread out across the platform to maintain a physical distance of two metres between yourself and other users. Also spread out inside the métro cars.

FAQ

We have deployed a plan together with the SPVM (Montréal police department), and inspectors from our Transit Security and Enforcement department have been assigned to the stations where the situation is the most noticeable. In January 2020, to support our inspectors, we launched a pilot project involving the assignment of a psychosocial resource person from the Société de développement social Ville-Marie to the evening patrol in the métro network (from 2:30 to 10:30 p.m.). Since the end of March, two additional resource people have been added to patrols, Monday to Friday from 9:30 a.m. to 4:00 p.m. These resource people are all accompagnied by a pair of our inspectors.

Check the list of clinics providing testing with or without an appointment and the calendar for mobile clinics.

For each case involving an employee infected with COVID19, the STM follows Public Health guidelines and proceeds as follows:

  • The employee is sent home to self-isolate.
  • Disinfection of workplaces, including, bus, ticket counter or train
  • Investigation to identify the people who were in contact.

As of July 5, 2020, 2 employees are still at home infected with COVID19.

Since the beginning of the pandemic on March 12, 136 employees have been infected with COVID-19. Of these, 134 have recovered and are now back to work.

Job Number of cases Number of employees back to work
Consultants
1
1
Operational managers
2
2
Drivers
78
76
Divisional clerks
1
1
Foremen
2
2
Managers
3
3
Inspectors
4
4
Maintenance employees
34
34
Administration, IT and prof. employees
10
10
Unionized professionals
1
1
Total
136
134
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