Using public transit in a wheelchair

Accessibility for wheelchair users

The métro system can be accessed by most wheelchairs, either manual or motorized, as well as by three- and four-wheel scooters.

Size restrictions:

  • Maximum length:  117 cm (46 in.)
  • Maximum width: 66 cm (26 in.)
  • We advise against using wheelchairs equipped with large rear seat bags

List of fare booth closed

Consult the list of stations that summarizes where fare booths are closed and the schedules for fare booths that are open irregular hours.

In the métro 

Boarding

  1. Go to the first car, at the front of the train.
  2. Although several cars have accessible areas, we recommend that you ride in the first  car so that the train operator can see you clearly.
  3. Position your wheelchair with its back to the wall and lock the brakes.
  4. Avoid moving your wheelchair while the train is in motion.

Elevators in the métro

9 métro stations on the orange line can be accessed by elevator. 

Elevator access to the métro


Ask for the help of an STM companion

You can ask to be accompanied by an STM employee who will help you travel from one station to another.

If you're alone, you may have trouble managing the gap between the platform and the métro car. An STM companion can help you:

  • Take the elevator to the platform level
  • Enter and exit the first métro car using the portable access ramp
  • Take the elevator to the ticket booth level at your destination

Go to the ticket booth and tell the attendant that you would like someone to accompany you. The attendant will immediately put in the request.The waiting time can vary depending on how long it takes the companion to arrive.

Texte important

Côte-Vertu métro station

As there is no longer a booth attendant at the Côte-Vertu Nord entrance, please use the telephone at your disposal to request assistance from our staff.

In the bus

All vehicles are wheelchair accessible, with the exception of minibuses operated on Navette Or shuttles and the 212 - Sainte-Anne line.

For their safety and convenience, we strongly urge customers in wheelchairs to use buses with front-door access ramps. From now on, all tools giving you access to bus schedules will indicate which buses have front-door ramps.

Schedule for buses with ramp at the front

  1. On the home page, click on the Schedules tab or click on the Getting Around heading, and then on the Schedules tab.
  2. Type in or select your bus line and its direction.
  3. Type in or select the name of your stop
  4. Important: Click on “Change date and time” to see options and check the “Show only accessible trips” box.
  5. Click on the “search” button (right next to the checked box).

Our mobile site provides the same information as our standard web site, but it adapted for most mobile devices.
m.stm.info

Enter lastm (52786), then enter your bus line number and bus stop code in message bar, followed by the letter ‘a’, for example 56332a. 

Your telecommunications service provider may bill you for data transmission over its network: standard messaging fees and other charges may apply. Check with your provider and subscribe to a package, if necessary.

Schedules for buses with a ramp at the front are identified by the wheelchair pictogram. These apps are accessible without an internet connection. No need to be connected to review bus schedules.

For more information about these apps, click on 5 ways to obtain bus timetables at bottom of home page.
 

Call 514 288-6287 (514 AUTOBUS).
Choose option 1 – Bus schedules
Choose option 3 – Low-floor bus schedules
Choose option 1 for specific wheelchair-accessible bus service


You will need to enter your bus stop’s five-digit code and bus line number. You can see that code on the bus panel at your stop or by finding it under Schedules in the Getting Around section (or from the home page).
 

The arrival times of buses with a ramp at the front are indicated on the Infobus panels at given stops and on printed Planibus timetables.

To find out more: go to 5 ways to obtain bus timetables

Determine the location of the access ramp

Two low-floor bus models are accessible. Before boarding the bus, you must determine whether the access ramp is located at the front or rear door of the bus.

  1. Look for the universal symbol for wheelchairs. It will be displayed next to the front or rear door of the bus.
  2. The ramp is at the front when the symbol is located to the left of the front door. In addition, the sign "RAMPE D’ACCÈS À L’AVANT" will be posted next to the rear door.
  3. The ramp is at the back when the symbol is located to the right of the rear door.  

Boarding procedure

When the bus arrives, you have priority and may board the bus before other passengers. For your safety, please comply with this boarding procedure.

  1. Wait until the bus is stopped and the ramp is fully extended before boarding. 
  2. Once inside the bus, show the driver your valid transit fare or pay your fare and keep your ticket.
  3. Move your wheelchair to the reserved area at the centre of the bus identified by signs on the wall.
  4. Position your wheelchair so that it faces the back of the bus and back it up against the upright pad. It is unsafe to position your wheelchair in any other way.
  5. Apply the brakes on your wheelchair to prevent it from moving during the trip.
  6. If your wheelchair is equipped with a seatbelt, we recommend that you use it.

Exit procedure

  1. Push the stop button on the flip-up seat at least one stop prior to yours. If it is not possible to extend the ramp at the requested stop, the driver will ask you to exit at the next accessible bus stop.
  2. Wait until the bus comes to a full stop and for the other passengers to exit the bus.
  3. Release the brakes on your wheelchair and position it facing the front door.
  4. The driver will lower the bus and extend the ramp.
  5. Wait until the ramp is fully extended before exiting.

Boarding procedure

For your safety, please follow this boarding procedure.

  1. Wait until the bus is stopped, passengers have exited, and the ramp is fully extended before boarding. 
  2. Once inside the bus, wait until the rear door is closed.
  3. Back up and place your wheelchair in the designated area near the rear door identified by signs.
  4. Position your wheelchair so that it faces the rear of the bus and back it up against the upright pad. It is unsafe to position your wheelchair in any other way.
  5. Upon request, show your valid transit fare or pay your fare and keep your ticket.
  6. Apply the brakes on your wheelchair to prevent it from moving during the trip.
  7. If your wheelchair is equipped with a seatbelt, we recommend that you use it.

Exit procedure 

  1. Push the stop button on the flip-up seat at least one stop prior to yours. If it is not possible to extend the ramp at the requested stop, the driver will ask you to exit at the next accessible bus stop.
  2. Wait until the bus comes to a full stop and for the other passengers to exit the bus.
  3. Release the brakes on your wheelchair and position it facing the rear door.
  4. If necessary , the driver will lower the bus and extend the rear ramp.
  5. Wait until the ramp is fully extended before exiting.

Is there a problem?

As soon as a problem arises, the driver will inform the bus coordination centre and follow the instructions provided. If necessary, at any time of the day or night, an operations manager will go to the bus stop or terminus.

For wheelchair passengers aboard a bus
If there is a mechanical problem with a bus, the driver will ask passengers to take the next one. Until it arrives, the driver will allow passengers to remain on the bus.

The on-site operations manager will make sure that you can take the next bus; if not, he will accompany you to a safe location.
 

For wheelchair passengers waiting at a bus stop
The driver will inform waiting passengers and the bus coordination centre that service has been disrupted.

An operations manager will be dispatched as quickly as possible to assess the situation. He or she will then tell you how to proceed.
 

Top of page