Accessibility for the visually or intellectually disabled

Accessibility for the visually or intellectually disabled

Persons with a visual or intellectual disability who can use the STM transit system but still need to be accompanied to find their way more easily or for their personal safety can obtain a Companion card (Carte d’accompagnement).

Companion card (Carte d'accompagnement)

The companion card is an STM initiative in collaboration with the Office des personnes handicapées du Québec (OPHQ), the Régie régionale de la santé et des services sociaux de Montréal-Centre, and Montréal rehabilitation centres for the visually or intellectually disabled.

Description

The companion card provides free travel for the person who accompanies the cardholder while he or she uses the STM’s bus and métro transit system.

Validity

  • The cardholder must pay their own fare to the bus driver or ticket booth attendant.
  • The companion card must be shown to the bus driver or ticket booth attendant so that the companion may travel free of charge
  • The cardholder must pay with a valid transit fare
Texte important

NOTE : The registered photo ID OPUS card issued by the paratransit service may serve as a companion card when using the STM’s regular bus and métro system.

Costs

  • The companion card is issued free of charge
  • The companion travels free
  • the cardholder must pay their own fare

Applying for a companion card

  1. Obtain the application form from your rehabiliation centre
  2. Fill out sections 1 and 2 of the form
  3. Send your completed application form along with a recent photograph of yourself to one of the rehabilitation centres listed below
  4. If you do not receive services from a rehabilitation centre, attach a copy of a diagnostic report certifying your visual or intellectual disability to your request form.

A clinician from the rehabilitation centre will complete the form and forward it to the STM, which will issue the card. You will receive it by mail.

Requirements

The holder of an STM companion card must do the following:

  • Show the card when paying their fare
  • Inform the STM of any change of address
  • Inform the STM as quickly as possible if their card is damaged, lost, or stolen
  • Not allow anyone else to use the card
  • Immediately return the card to the STM if it is not being used

Participating rehabilitation centres

Centre de réadaptation de l'Ouest de Montréal
514 363-3025

Centre de réadaptation en déficience intellectuelle et en troubles envahissants du développement de Montréal (CRDITED)
514 527-4527, ext. 2561

Centre Miriam
514 345-0210

Institut Nazareth et Louis-Braille
450 463-1710

Centre de réadaptation MAB-Mackay
514 488-5552

For more information about the companion card

Contact one of the following:

Your rehabilitation centre

Office des personnes handicapées du Québec (OPHQ)
1 800-567-1465

Regroupement des usagers du Transport adapté (RUTA)
514 255-0765

Société de transport de Montréal (STM)
514 280-8211

Texte important

Do you have a companion card issued by either the RTL, STL, RTC, ST Lévis or AMT? If so, your travel companion can ride the STM transit network for free.

An STM companion

You can ask for the assistance of an STM employee to help you travel from one station to another.

An STM companion can help you:

  • Take the elevator to the platform level
  • Enter and exit the métro car
  • Take the elevator to the ticket booth level at your destination station

Go to the ticket booth and tell the ticket booth attendant that you would like someone to accompany you. He or she will immediately put in the request. Waiting times can vary depending on how long that person takes to reach you.

Guide and service dogs

People with vision or mobility impairments may be accompanied by guide or service dogs. 

To learn more, see the Animals section

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