Operational indicators

Métro service interruptions

We log each service stoppage and its cause, and we evaluate the number of customers impacted by the service disruption. Below, monthly statistics for métro service disruptions. 

Number of incidents lasting 5 min or more
Monthly results for 2018

This chart represents the number of service disruptions lasting 5 minutes and more, per cause.

Monthly data - Number of incidents lasting 5 min or more - 2018
  JAN FEB
Passengers
41
37
Rolling stock
32
24
Stationary equipment
9
4
Train operations
12
5
Others
2
4

This chart represents the number of service disruptions lasting 5 minutes and more, per cause.

Monthly data - Number of incidents lasting 5 min or more
  JA
17
FE
17
MA
17
AP
17
MA
17
JU
17
JU
17
AU
17
SE
17
OC
17
NO
17
DE
17
Passengers
47
51
41
33
41
40
37
34
39
48
50
44
Rolling stock
25
22
34
35
21
45
31
26
32
35
35
28
Stationary equipment
5
5
8
4
11
8
9
8
18
8
9
6
Train operations
11
9
14
15
16
13
13
9
19
13
13
15
Others
7
8
3
2
5
3
0
1
0
1
5
3

Impact of incidents lasting 5 min or more on passengers - February 2018

This chart represents the number of transit users impacted by all service disruptions resulting from the same cause.

Data for February 2018- Impact of incidents lasting 5 min or more on transit users
Cause Incidents Delayed passengers Delay (in minutes)
Passengers
37
233 545
587
Rolling stock
24
224 243
210
Stationary equipment
4
8 531
28
Train operations
5
28 483
29
Others
4
29 541
98

This chart represents the number of transit users impacted by all service disruptions resulting from the same cause

Data for January 2018- Impact of incidents lasting 5 min or more on transit users
Cause Incidents Delayed passengers Delay (in minutes)
Passengers
41
387 297
484
Rolling stock
34
246 201
301
Stationary equipment
10
58 849
159
Train operations
10
39 773
62
Others
1
3 904
9

This chart represents the number of transit users impacted by all service disruptions resulting from the same cause

Data for December 2017 - Impact of incidents lasting 5 min or more on transit users
Cause Incidents Delayed passengers Delay (in minutes)
Passengers
44
318 747
473
Rolling stock
28
191 698
221
Stationary equipment
6
45 477
47
Train operations
15
64 542
92
Others
3
18 471
28

This chart represents the number of transit users impacted by all service disruptions resulting from the same cause

Data for November- Impact of incidents lasting 5 min or more on transit users
Cause Incidents Delayed passengers Delay (in minutes)
Passengers
50
329 613
604
Rolling stock
36
229 851
268
Stationary equipment
9
52 316
93
Train operations
12
70 000
79
Others
5
39 603
65
Top of page