INFORMATION

The information required to plan trips is available.

Average of 7 assessed information categories

TARGET

90%

2015 results

94%


At the bus stop – bus line number or numbers, bus stop code, phone number to obtain bus schedules are provided.


Data source:
Mystery shoppers.

Service disruptions – for all situations known at least 72 hours in advance, information is posted at all affected stops between 72 and 24 hours before the disruption and is removed within 24 hours following the disruption. Information includes the date and start and end time along with the reason and new service point.


Not measured in 2015

  • Outside the bus – the bus line number at the front and side of the bus and the Internet address at the back are provided.
  • Inside the bus – the fare chart, pictograms identifying reserved seating for persons with limited mobility and the wheelchair area are provided.

Data source:
Mystery shoppers.

Inside stations – métro system maps are posted on platforms.

Data source:
Mystery shoppers.


 

At ticket booths – fare chart, information about reduced fares, map of métro system are available.
 

Data source:
Mystery shoppers.

Aboard métro cars – métro maps and pictograms identifying reserved seating for persons with reduced mobility are provided.

Data source:
Mystery shoppers.

STM-INFO and AUTOBUS automated phone lines are available 24/7.

Data source:
Measured by Information Technologies department. 

  1. Not measured in 2015
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