Back to the fares homepage HOW TO HAVE YOUR OPUS CARD REPLACED FREE OF CHARGE?
  chevron  TO GET A REFUND
 
 
 

IF YOUR OPUS CARD EXPIRES WITHIN THE NEXT 90 DAYS
 
 
 

IF YOUR OPUS CARD IS EXPIRED
 
 
 

Go to one of these locations:

  
 
 
 

Go to one of these locations:

 
 

  • ANY TRANSIT TICKET COUNTER IN ANY MÉTRO STATION

If your OPUS card contains no fares
OR a monthly pass for the current month only.

Please note that your card's registration is not automatically transferred onto your new card by the fare controller. Please complete the electronic form or drop by the Customer service centre or one of our service points to register your new card.

accessible Accessible stations list.

  • STM CUSTOMER SERVICE CENTRE

Berri-UQAM accessible

Mezzanine level (next to turnstiles)
Monday to Friday: 7 a.m. to 9 p.m.
Saturday, Sunday and legal holidays: 9 a.m. to 4 p.m.

  • STM SERVICE POINTS IN THESE MÉTRO STATIONS

Côte-Vertu accessible, Lionel-Groulx accessible,
Honoré-Beaugrand et Jean-Talon
Monday to Friday: 7 a.m. to 9 p.m.
Saturday, Sunday and legal holidays: closed

  • STM TERMINUS AT FAIRVIEW POINTE CLAIRE

Monday to Friday: 11 a.m. to 6 p.m.
Saturday, Sunday and legal holidays: closed

  • AMT METROPOLITAN TICKET COUNTERS

  • ANY CIT SERVICE CENTRE
 

  • ANY TRANSIT TICKET COUNTER IN ANY METRO STATION

If your OPUS card contained no fares

accessible Accessible stations list.

  • STM CUSTOMER SERVICE CENTRE

  • STM SERVICE POINTS

  • AMT METROPOLITAN TICKET COUNTERS

  • ANY CIT SERVICE CENTRE
OR
  • YOU CAN PURCHASE ANOTHER ONE FOR $6.00 AND GET A REFUND
 
 
       
 
 

TO GET A REFUND:

 
 

  • IN PERSON :

Go to the Customer service centre or one of the service points and bring the following with you:

  • Your original purchase receipt for the new OPUS card (it will be returned to you)
  • Your expired OPUS card
  • Your new OPUS card
  • Since registration of your card is not automatically transferred onto the new card, take the opportunity to register your new OPUS card.

A cash amount of $6.00 will be refunded and the remaining fares from your expired card will be loaded onto an occasional smart card.
 

  • BY MAIL:

Your refund includes:

The $6.00 purchase price of the new card, will be refunded in the form of: Two trips, valid within the regular transit network, loaded onto an occasional smart card.

Remaining fares on your expired card will be loaded onto an occasional smart card.

Please note that postage fees will not be refunded.

Please note that registration of your OPUS card is not automatically transferred onto your new card. You must register your new card again. In order to proceed, please complete the electronic form or drop by the Customer service centre or one of our service points.

 

 

To proceed:

  • Complete the form by providing all required information, see reverse side.
  • Send in:
    • your expired OPUS card or the one that expires in less than 90 days
    • the original purchase receipt for the new card (If you have purchased a monthly CAM pass, an equivalent official receipt will be forwarded to you.)
    • this form duly completed.
  • Forward all documents to the following address:

STM
PO Box 248
STN Place d’Armes
Montréal, Québec, H2Y 3G7