User's Guide

Request for regular transportation

Regular transportation involves repeated trips, on a weekly basis, at set times and locations, for a minimum of four weeks. You may request regular transportation for any day of the week.

 Such requests must always be submitted by telephone to an agent at the Reservations Centre. When obtaining confirmation at the end of your call, carefully note your schedule's starting date, your confirmed travel times, and the exact locations for pick-up and drop-offs.

A regular transportation schedule can be temporarily suspended for up to eight weeks. For longer periods of time, the regular schedule will be cancelled.

Please note that regular transportation is automatically cancelled on statutory holidays. To travel on these days, you must submit a request for occasional transportation (For a list of statutory holidays, refer to Module 1 - General Information).

Next: Request for occasional transportation