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User's Guide
Module 5 - Automated Services

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Option 1 request transportation for a two-way occasional trip

Select this option if:

Check Your request involves planning two trip segments
the first to go and the second to return
Check You know the address from which each trip segment
will originate (departure point addresses)
Check You know the address where each trip segment
will end (destination addresses)

Your departure point and destination must always correspond with one of the following three definitions:

  • Residence: User’s current home address (Specially coded because it represents the most frequently requested departure point and destination by users )

  • Preferred address: address chosen by the user when their List of Preferred Addresses was initially created with an agent. Each preferred address has its own number (up to a maximum of nine). Once the list is compiled, it is up to the user to update it, again with the help of an agent at the Reservations Centre.

  • Public place: a location frequently travelled to by paratransit users and included in our List of public places, available from our website or from Customer Service.

Check Transportation must be needed for that same day or during the next three days.

Next: Request transportation for a one-way occasional trip


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