Intellectually or psychologically impaired users
Taking charge of user

In order to ensure the safety of such persons upon arriving at destination, any client with an intellectual disability or a psychological impairment must be met and taken charge of by a responsible person at the drop-off point.

Paratransit users whose degree of autonomy allows them to remain unattended at destination can be dispensed with this requirement. However, a document must first be provided and signed by the user’s legal guardian attesting to their autonomy.

For more information, anyone called upon to take charge of such persons should contact Customer Service.

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