Intellectually or psychologically impaired users
Before boarding

Parents or caregivers must ensure the paratransit user is well enough to travel safely. Intellectually disabled or psychologically impaired users should never be forced to board a vehicle when they refuse to do so or if they are in an aggressive mood. Forcing matters would only put the user, driver and other passengers in a situation that could potentially threaten their safety.

Should such a situation arise, and the person in charge still insists upon transporting that person, they will have to consider an alternative to paratransit.

Next: During boarding