Requests for transportation
How to submit a request

With the exception of requests for group transportation, all other types of reservations must be made by telephone.

Please note that you may now submit a request for regular transportation and obtain a confirmed schedule with a single telephone call.

Customer Service may authorize the use of other means of communications for users who have major speech impediments or verbal communication limitations.

The Module 2 – How to request transportation section of the User’s Guide provides pertinent details about each type of transportation request and related regulations.

Since paratransit users must always be ready at the confirmed time, it is essential to carefully note the confirmed time of each trip (regular or occasional). This information should be shared with any caregiver on hand to help the user get ready or to provide the driver with assistance when boarding.

Next: Statutory holidays