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Aboard paratransit vehicles... Paratransit is a door-to-door transit service that is subject to traffic delays. As a result, we cannot guarantee users will be picked up exactly at the time that was confirmed when the reservation was made. However, we will do our utmost to be there within the next 30 minutes. Afterwards, you may notify us of a late vehicle by contacting an agent at the Reservations Centre or through our Automated Services. You must wait the full 30 minutes before calling us. Indeed, by leaving too soon to get to a telephone, you risk missing the vehicle's arrival. In addition, it is preferable to contact an agent at the Reservations Centre before leaving the designated boarding point. This way, you will avoid being declared a no-show, which would automatically call for the cancellation of your return trip. Next: In case of an accident |
