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Before boarding...
Accessibility
Users must also ensure that boarding
and drop-off points at both departure point and destination are accessible.
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Clients who use a wheelchair during transportation must also have
prior knowledge of the number of steps in their way at either
location. If there are more than three consecutive steps to climb or
descend, users must arrange for assistance from someone other than the
driver. |
 In
winter, boarding and drop-off points must always be adequately cleared of
snow. If paratransit clients notice their access is snowed-in and will not
be cleared in time before the vehicle's arrival, they should cancel their
transportation as soon as possible to avoid having the driver show up
needlessly.
Next: Residents of multiple-unit buildings
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