Cancellation

If you must cancel a trip, we urge you to do so as soon as possible, either by speaking with an agent at the Reservations Centre or by using our Automated Services. Officially cancelling your transportation serves a purpose, even at the last minute, as long as you do so before the vehicle’s arrival. Unnecessary trips may be prevented, and other users may take advantage of the vehicle’s availability.

Next: Frequent cancellations and repeated no-shows