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User's Guide
Module 2 - How to request transportation

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Requesting transportation by telephone through an agent of the Reservations Centre

A Paratransit agentFirst, please specify the type of request for transportation you are submitting (either occasional, regular, advance or trip modification) and follow the agent’s instructions.

Before calling, please be sure to have the necessary information on hand:

  • the user’s file number;

  • the exact addresses of both departure point and destination;

    • indicate which access is to be used, if other than main entrance

    • Note: for often-used public places, the STM determines the boarding and drop-off points;

  • the preferred arrival time and return trip time (allow for some schedule flexibility);

    • IMPORTANT: when submitting your request, you must be certain of your destination’s business hours;

  • the mobility aids used during transportation (wheelchair, walker, guide dog, etc.);

  • the presence of an escort.

A vehicle is late after 30 minutesOnce you have confirmation for your transportation, the confirmed travel time is the time at which you must be ready for boarding. The vehicle should arrive within the next 30 minutes, after which it is considered late.

Next: Request for regular transportation

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