User's Guide

Our service

STM Paratransit is a reservations only, door-to-door public transportation service. It is only available to those admitted under the eligibility policy guidelines set out by the ministère des Transports du Québec and, if required, their escorts.

The choice of transportation mode (minibus, regular taxi or accessible taxi) is the STM’s prerogative. It will however take into consideration the user’s limitations, as well as available resources.

All calls are processed by the
Interactive Voice Response System (SRVI)

Option	Services provided by an agent at the Reservations Centre
	Requests for regular transportation
	Advance requests for transportation
	Requests to modify a confirmed trip
	Requests for occasionnal transportation

Option	Services provided by an agent at the Reservations    Centre
	Notify us of a late vehicle
	Confirm or consult transportation times
	Cancel reservation

Consult the Reservation Centre's business hours

Option	Automated Services
	Notify us of a late vehicle
	Cancel reservation
	Confirm or consult transportation times
	Requests for occasionnal transportation 1 (Before the end of 2003)

1 Before requesting occasional transportation through our Automated Services for the first time, users must contact an agent at the Reservations Centre to activate this function in their file.

It would also be most useful to carefully read the Request for occasional transportation section contained in Module 5 – Automated Services of the User’s Guide and to fill out the suggested data sheet.

The Module 5 - Automated Services section of the User’s Guide is the perfect tool to familiarize yourself with the services that are accessible at all times.

Option	Services provided by a Customer Service agent 2
	New admission request or admission follow-up
	Information about our services
	Comments or complaints
	Change of address

2 During Customer Service's business hours

Option

General information messages

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