The STM's universal policy

The STM recently adopted a corporate policy regarding universal access.

Thus, the STM wishes to further reduce the number of obstacles preventing people with functional limitations from using its public transit network, while continuing to provide first-rate paratransit services.

Five métro stations now accessible along the orange line!

Montmorency, de la Concorde Cartier, Berri-UQAM and Lionel-Groulx stations are now equipped with elevators, to provide greater access to all clients and, particularly, to persons using a wheelchair.

Bonaventure station is partially accessible, between the ticket level and the platforms only. There is no access at street level at the moment.

The STM invites you to pay attention during your trip and to always remain on the métro’s orange line.

Access to the stations

Montmorency Station
Access: access to the drop-off location, exterior parking and to level P1 and P4 of the interior parking (paid) is via Lucien-Paiement Street. Surface access is also available via the entrance located at 1800 Jacques-Tétreault Street.

De la Concorde Station
Access: via the waiting area located at 250 montée du Moulin

Cartier Station
Access: 5 Cartier Boulevard West

Berri-UQAM Station
The entrance to Berri-UQAM station from Saint-Denis Street will be open in early 2010. However, it is still possible to enter the station from these buildings:

1. La Grande Bibliothèque
   475 De Maisonneuve Blvd. East
   Open: 7 days/week from 10 a.m. to midnight
2. UQAM
   1400 Berri (corner Berri/Sainte-Catherine)
   Open:
   • Monday to Friday, 7:30 a.m. to 11:30 p.m.
   • Saturday and Sunday, 8 a.m. to 6 p.m.

Bonaventure Station
Access: no access at street level at the moment

Station Lionel-Groulx Station
Access: 620 Atwater Avenue

Instructions for peace of mind using public transit

You can travel with the help of an aide or on your own.

Using transit with the help of an aide or escort

Why? There is a gap between the edge of the station platform and the train floor, and with most wheelchair models, this gap is difficult to manage.

Wheelchair users can therefore request assistance from an escort or aide. Once the new metro cars are in service, wheelchair users will no longer need an aide to enter or exit the train.

1. Go directly to the fare control gate and tell the fare controller that you need someone to escort you. Our employee will immediately request an aide. Waiting times will vary according to how long that person takes to reach you.
2. This escort, or aide, will accompany you from the fare control gate in the station you are departing from to the fare control gate at your destination station:
   • The escort will take the elevator with you and take you to the métro’s lead car at the head of the train;
   • The escort will unfold the access ramp to allow you to board the train and to exit the train later on.

IMPORTANT : For your safety and the safety of others around you, remember to lock your wheelchair brakes while train is moving.

Using the métro on your own

1. Go directly to the lead car at the head of the train. This way, the train operator can clearly see you.
   Even if several cars feature a reserved area for wheelchairs, we strongly recommend that you board the train’s lead car so that operators can easily see you from their front cab.
2. Set your wheelchair back against the wall and lock the brakes.
3. Avoid moving wheelchair while train is still moving.

Thanks to financing from the ministère des Transports du Québec, the installation of elevators in the network is continuing.