Incidents that do not give rise to a claim against the STM
If you are the victim of a bodily injury aboard a motor vehicle belonging to the STM, you must make your claim to the Société de l’Assurance Automobile du Québec (SAAQ).
For additional information, consult the following internet site of the SAAQ.:
If your motor vehicle is damaged by an STM vehicle, you should contact your automobile insurance company.
For example, if an STM bus hits your bumper or mirror causing damages, you should contact your insurance company.
Under its constituent act, the STM is exempt from any liability with regard to owners who have lost objects in or on STM property or in STM rolling stock.
If you are the victim of a criminal act in rolling stock or in immovables operated by the STM, you can make a claim to the C.S.S.T., which is responsible for the compensation to the victims of crimes.
For additional information, consult the internet site of IVAC:
For any other incidents occurring in rolling stock or in immovables operated by the STM
If you feel that the STM is responsible for your damages, you can complete the following
form and send it to the Claims Department at the following address:
Secrétariat général et Direction exécutive affaires juridiques - Réclamations
Depending on the nature of the incident, certain factors could lead you to believe that the STM is liable for the damages incurred on your behalf. Here is an information capsule to enable you to better understand the elements involved in a claim and the possible recourses.
800 , rue de La Gauchetière Ouest,C.P. 2000, bureau 1170 (Rez-de-chaussée)
Montréal (Québec) H5A 1J6
by fax to (514) 280-6126
In addition, if the Montréal police completed a report during the incident and you wish to send it to us, you can make an access request to the Service de police de la Ville de Montréal at the following address:
Service de Police de la Ville de Montréal
1441 St-Urbain, 5th floor
Montréal (Québec) H2X 2M6
by fax at (514) 280-3613
Please note that a fee is applicable to obtain this report.
Finally, if someone is acting as an intermediary for your claim, please send us a signed power of attorney.
Note: The STM’s liability is not automatic. Upon receipt of your claim, a file will be opened and assigned to a member of the claim’s department of the STM to assess the claim.
This document is produced without prejudice for information purposes only and has no legal status.