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All together for quality of service
For many years now, the STM has evaluated the quality of service it dispenses on a daily basis. Bus punctuality, métro reliability, the quality of greetings and information it provides to customers are part of the areas that are closely scrutinized.
Our evaluation criteria are based on international standards so that we can compare our results with those of other public transit networks throughout the world.
Our results are measured by operational indicators and also, for the past few years, through evaluations provided by mystery shoppers. This last method allows us to obtain an objective assessment of customer service since our mystery shoppers are real customers who base their evaluations on their own public transit experience realized in real time according to a set itinerary.
Always strive to do better
We aim to ensure that every experience in public transit be pleasant and meet your expectations. With this in mind, a rigorous review of evaluations allows us to obtain a clear picture of areas that require improvement to be achieved with the cooperation
of our STM employees.
Interested in our latest report card?
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