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IN
CASE OF EMERGENCY: ON THE PLATFORMS
- There are security devices at the blue emergency stations on each
platform. Each of these stations contains:
- a switch for track current
- a red emergency telephone (red)
- a fire extinguisher.
- If a person falls on the tracks, don’t delay
one second – go to an emergency station and pull out the switch.
This will cut the electric power to the rails. Then use the red telephone
to contact the Control Centre, where metro personnel will take charge of the situation;
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- Never reach for a person who has fallen onto the tracks, even if the
current has been cut; instead, tell them not to move and wait for help. Do not get down
onto the track yourself to help them either, because you could electrocute yourself;
- If you pull the switch, don’t forget to leave it in the emergency
station. This will allow emergency personnel to turn the current back on safely.
IN CASE OF EMERGENCY: ABOARD A METRO CAR
- If an emergency arises in a metro car, contact the train operator using
the intercom, in the upper centre of the car (find the sign with a hand symbol labeled
"Assistance");
- If the situation is extremely urgent, you can stop the train by pulling
the emergency brake. If possible, use the emergency brake while the train is in a station
and when the doors are open, because it is faster and easier for personnel to intervene in
that state.
IN CASE OF EMERGENCY: IN THE ESCALATORS
- Stop the escalator using the red button at the top or bottom;
- Remove the children from the area;
- If there are two caregivers, one should go to the ticket booth;
otherwise, ask another passenger to do it for you. Identify yourself to the ticket taker
and explain the situation. He or she will contact our emergency services.
IN CASE OF A SERVICE INTERRUPTION
Have the children stay calm and speak quietly so
that you can hear instructions from metro personnel.
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If your children have baggage, have them
hold their backpacks by hand in the bus and metro in order to alleviate crowding problems. |
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