STM's 2001 Annual report

	The 2001 Annual report
	A message from the Director General This is the electronic version of the last official document produced by the STCUM. In fact, in accordance with the Act respecting public transit authorities, adopted in June 2001, the STCUM, as of January 1, 2002, became the Société de transport de Montréal. It bears a new name, but retains its powers and continues its mission to promote and organize trips by public transit for those travelling on its territory: the new city of Montréal.
	This 2001 Annual Report thus marks a key moment in the life of the enterprise and reflects the spirit of openness with which it welcomes this new reality. It also presents the numerous initiatives undertaken by the entire workforce to achieve the objectives. As you will see, 2001 was a good year from several standpoints. The efforts expended to carry out the business plan – Vision 2002 – bore fruit. Ridership on the system rose by 2.1 %, customers are more satisfied with services, the métro is more dependable, the on-time performance of buses improved, the number of comments and complaints decreased by 3 % and crime in the métro fell by 28 %! 2001 was also punctuated by several special events including the launching of the first Métro newspaper in the French language. Thanks to this unique concept, the STCUM has established an ongoing communications link with its customers and can take advantage of an effective information channel to transmit its messages. The events of September 11 in the United States were also among the events that profoundly affected us. They shocked the world and shook customers’ confidence in transportation networks. The STCUM handled this crisis with great vigour and demonstrated its expertise in the area of security. In fact, while several metros around the world were deserted, ours was used more often, and the sense of security increased significantly, from 75 % in September to 84 % in October! The activities held in the system to celebrate the métro’s first 35 years also gave the opportunity to demonstrate that Montréal métro is among the safest in the world and remains a source of pride for all Quebecers. I salute all the work accomplished by the employees. The performance is enviable, but not to be taken for granted, in the sense that the system is aging and is in great need of modernization. To maintain this public heritage valued at more than $5.5 billion in a good state of repair, major projects, necessitating major investment, will have to be carried out over the upcoming years. This situation reminds of the necessity to increase the sources of financing dedicated to public transit to maintain its current infrastructures, improve the existing services and develop new ones. The brief that we presented in conjunction with the STL and the STRSM to the Commission parlementaire des transports et de l’environnement also confirmed the importance of defining a new financial framework that would ensure sufficient, lasting and equitable financing on both the local and metropolitan levels. The Québec government responded positively to this proposition. It reiterated its commitment to public transit and reaffirmed its willingness to develop it. I would like to thank the members of the board of directors very sincerely for their support and confidence. They met on 23 occasions to analyze more than 179 dossiers and to adopt related resolutions. Their involvement and enthusiasm contributed greatly to the building of team spirit, thanks to which we were able to move things forward and solidify a fair number of projects. Finally, I wish a cordial welcome to the new members of the board and assure them of our total cooperation. The STCUM is facing major challenges, and I’m convinced that together we will be able to carry out our vital mission.
	The 2001 Annual report Complete document PDF Document (695 K)
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