What if something goes wrong?

The driver calls the Bus Coordination Centre and a Supervisor is dispatched on-site.

A Supervisor will attend to the wheelchair user at all times, day and night.

Customers with a mobility impairment onboard the bus

If the problem should be mechanical: While other customers are invited to board the next bus, the wheelchair user is invited either to stay on the bus or to move to a more secure location with the help of a Supervisor.

If the next low-floor bus is expected in less than 30 minutes, the wheelchair user is invited to wait and board this next bus. Otherwise, the Supervisor calls for a paratransit minibus.

The wheelchair user boards the minibus and is carried to destination.

Customers with a mobility impairment waiting at bus stop

The bus driver informs customers waiting at bus stop that service is interrupted and calls the Bus Coordination Centre. A Supervisor is quickly dispatched on-site to evaluate the situation and to inform customers of alternate procedure.

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